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Maintenance & Support

I cannot unplug the charging cable
Please confirm through the app or on the charger that the session stoppe...
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Is there a service-level agreement (SLA) for uptime?
Yes, we guarantee high charger availability and offer SLA agreements for...
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How often are the chargers maintained?
We conduct regular preventive maintenance to minimize downtime and ensur...
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Do you provide 24/7 support?
Yes, our technical support is available 24/7 via phone and email. On-sit...
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What happens if a charger is not working or damaged?
All chargers are monitored in real time. If a malfunction occurs, our su...
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