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Charging Point Locations
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Maintenance & Support
Sustainability & Energy supply
Payment troubleshooting
Charging & Technology
General Information
Access & Registration
Maintenance & Support
Sustainability & Energy supply
Payment troubleshooting
Charging & Technology
General Information
Access & Registration
Maintenance & Support
Maintenance & Support
I cannot unplug the charging cable
Is there a service-level agreement (SLA) for uptime?
How often are the chargers maintained?
Do you provide 24/7 support?
What happens if a charger is not working or damaged?
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Sustainability & Energy supply
Sustainability & Energy supply
Do you offer grid-balancing or storage solutions?
How sustainable is your energy supply?
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Payment troubleshooting
Payment troubleshooting
I cannot stop the charging session from the payment terminal!
My pre-authorization request is declined.
Why can’t I start a charging session on an available connector at the payment terminal?
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Charging & Technology
Charging & Technology
Should I move the vehicle once it is fully charged?
How does charging on site work?
What charging capacities do you offer?
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General Information
General Information
Can smaller companies also use your hubs?
Who are your charging hubs intended for?
What is a semi-public charging hub?
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Access & Registration
Access & Registration
Can I register multiple vehicles under one account?
Do I need to book a charging slot?
How do I get access to a charging hub?
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